Media Monkey LLC, is
committed to protecting the privacy of visitors to this website (“Website”).
It is important that our users understand how we collect, use and disclose
Personal Information (as defined below).
This Privacy Notice
describes our practices related to Personal Information collected through this
website unless there is a separate privacy notice for a particular website.
What Personal Information does Media
Monkey LLC collect? How does it collect such Information?
“Personal Information” is information
through which a natural person is identifiable or may be identified. Media
Monkey LLC may collect, use and process your Personal Information in order to
provide you with services, products or information that you request.
The collection of
information will be transparent to you, and you will have the opportunity to
decide whether or not to provide it. If you choose not to provide any of the
Personal Information requested, Media Monkey LLC may be unable to complete your
transaction, or provide the information, services or products you have
Media Monkey LLC may
collect information, including Personal Information, from you when you submit a
form or request, such as: name, physical address, the company for whom
you work, phone number, email address and fax number.
Media Monkey LLC may
also collect information through your use of our Websites, such as device
identifiers, IP address, log files, and location data. Please see “How does Media
We might need to collect
other information for a specific form, feature, or other service that you may
use or request. The content of such information will vary depending on the
method of collection and the specific purpose(s) for which the information is
Why does Media Monkey LLC
collect your Personal Information?
Our purpose in
collecting this information is to provide customized services and content
relevant to your specific needs and interests. Your information may be used by Media
Monkey LLC to carry out our contractual obligations, authenticate you as a user
and allow you access to certain areas of our Website. As well as provide a means for approved
Carrier Dealers to contact you regarding your service or install request.
collected on a Website may be used to:
requested information, items, or services;
- Improve our
products, services, surveys, Websites;
- Analyze your
behavior on our Website;
- Obtain your
location data in order to provide requested information or services;
against fraud or investigate suspected or actual illegal activity;
against sanctions and antiterrorism lists as required by law;
- Respond to a
legitimate legal request from law enforcement authorities or other
- Develop new
offerings, improve the quality of our products, improve and personalize
user experience, and better prepare future content based upon your
interests and those of our general user population; or
investigations to ensure compliance with, and comply with, legal
Except where used in
support of a contract with you or to fulfill a legal obligation, our use of
your Personal Information will be only for legitimate business interests as set
Does Media Monkey LLC use your
Personal Information to contact you?
Media Monkey LLC, United
Technologies Corporation’s group of companies, Carrier Corporation, Carrier
Enterprise LLC., Carrier Distributors and/or approved Carrier Dealers may use
the Personal Information you provide to contact you about products or services
that you requested additional information on or to contact you about products,
services, promotions, special offers, surveys, and other information that may
be of interest to you. If you prefer not to receive such communications, please
use the “unsubscribe” function within the Website. Also, Media Monkey LLC will ensure that any
marketing communications sent by electronic means will provide a simple method
for you to opt-out or unsubscribe. Please note that if you unsubscribe from
marketing communications, you may continue to receive communications about your
account or transactions with us.
Does Media Monkey LLC share the
information it collects?
Media Monkey LLC may
share your Personal Information collected from the website with, companies in
United Technologies Corporation’s group of companies, Carrier Corporation,
Carrier Enterprise LLC., Carrier Distributors and/or Carrier Dealers within in
their trade areas. The lead generation
program leads shall be sold to the approved dealers. All analytics shall be provided to the above
listed companies in their trade areas.
Media Monkey LLC will
not sell or otherwise transfer or share your Personal Information outside of
the companies identified above, except to:
- Comply with
legal obligations, such as in response to a legitimate legal request from
law enforcement authorities, courts or other government regulators or
authorities, among other things;
suspected or actual illegal activity;
physical harm or financial loss; or
- Support the
sale or transfer of all or a portion of our business or assets (including
How does Media Monkey LLC secure
Media Monkey LLC is
committed to ensuring the security and integrity of Personal Information. Media
Monkey LLC has adopted reasonable physical, electronic and managerial
procedures to safeguard your Personal Information. However, due to the nature
of Internet communications, we cannot guarantee or warrant that your
transmission to us is secure.
How can you correct, change or
delete your information held by Media Monkey LLC?
You may request to
access, update, correct, change, or delete your Personal Information at any
time. Media Monkey LLC will use reasonable efforts to timely update and/or
remove information. To protect the user’s privacy and security, Media Monkey
LLC will take steps to verify the user’s identity before making any requested
change. To access, change, or delete your Personal Information, to report
problems with the Website, to ask questions or to raise concerns, send an email
to [email protected] Some of our Websites allow you to make corrections
directly at the site without need to further contact Media Monkey LLC.
Please note that while
we will assist you in protecting your Personal Information, it is your
responsibility to protect your passwords and other access credentials from
What should you understand about
the third-party links that may appear on this Website?
In some instances, Media
Monkey LLC may provide links to non-Media Monkey LLC controlled websites, which
Media Monkey LLC will make reasonable efforts to identify as such. Media
Monkey LLC does not control such third-party websites, however, and cannot be
responsible for the content or the privacy practices employed by other
websites. Furthermore, this Privacy Notice does not govern information
collected about you by third parties.
How does Media Monkey LLC use
cookies or other tracking technologies?
Media Monkey LLC may use
cookies on this Website. Cookies are small text files sent to and stored
users, facilitate users’ access to the Website, and allow the Website to
compile aggregate data that will allow content improvements. Cookies do
not damage users’ computers or files. If you do not want cookies to be
accessible by this or any other website, you should adjust the settings on your
disabling cookies or similar technology may prevent you from accessing some of
our content or using some of the features on the Website. Media Monkey LLC may
advertising partners to enable Media Monkey LLC to learn which advertisements
bring users to our Website.
In addition, Media
Monkey LLC monitors user traffic patterns throughout its Websites according to
a user’s domain name, browser type, date and time of access, and pages viewed.
Our Web servers collect the domain names but not the email addresses of
visitors. This information is collected in order to measure the number of
visitors to our Website and to determine which areas of the Website users find
useful based upon the amount of traffic to particular areas. Media Monkey LLC
uses this information to enhance users’ experience at the Website and to better
prepare future content based on the interests of users.
This Website may also
use web beacons. A web beacon is usually a pixel on a website that can be used to
track whether a user has visited a particular website to deliver targeted
advertising. Web beacons are used in combination with cookies, which means that, if you turn off your browser’s
cookies, the web beacons will not be able to track your activity. The web
beacon will still count as a website visit, but your unique information will
not be recorded.
Information collected by
web beacons may include IP address information (see below). Web beacon
information is also used for:
and email auditing, and reporting;
- Site traffic
An Internet Protocol
(IP) address is a number that is used by computers on the network to identify
your computer every time you log on to the Internet.
Media Monkey LLC may
collect and keep track of IP addresses to, among other things:
Website safety and security;
access to our Websites to certain users;
technical issues; and
understand how Media Monkey LLC Websites are used.
Media Monkey LLC (or
third parties on behalf of Media Monkey LLC) may collect information in the
form of log files that are recording Website activities and statistics about
web users’ habits.
Log files are used for
internal purposes only. By using log files, Media Monkey LLC can constantly
improve and customize their Websites and applications.
The entries help us
gather, among other things:
marketing and demographic studies;
- A user’s
browser type and operating system;
about a user’s session (such as the URL, the date and time our Website was
visited and which pages and for how long were viewed on our Website); and
similar navigational or click-stream data.
Social Network Information
information is any information that you permit a third-party social network to
share with third party application developers such as Media Monkey LLC. Social
network information includes any information that is part of your profile on a third-party
social network. Such social network may include, but is not limited to,
Twitter, Facebook, google+.
To find out how your
information from a social network may be obtained by us (or other third-party
application developers), please go on the settings page of the relevant social
network. Furthermore, you acknowledge that we may use your Personal
Information to match information with a social network for advertising
Media Monkey LLC cannot
make assurances about the security of information that you share with third
parties, including information you share with social media sites.
For more information
about cookies and other tracking technologies, click here.
How may Media Monkey LLC use
Media Monkey LLC may
make use of your location data for improved advertising of the website and to
share requested service information with the approved dealer.
How long do we keep your
The Personal Information
you provide to Media Monkey LLC is only kept for as long as it is reasonably
necessary for the purposes for which it was collected, taking into account our
need to comply with contractual obligations, resolve customer service issues,
comply with legal requirements and provide new or improved services to users.
This means that we may retain your Personal Information for a reasonable period
after you stopped using the Website. After this period, your Personal
Information will be deleted from all systems of Media Monkey LLC without
What additional information
should specific users know?
Parents, Guardians, and
Websites are intended for visitors who are at least 18 years of age, or the age
of majority in their jurisdiction of residence. Media Monkey LLC does not
knowingly solicit information from, or market products or services to,
children. If you do not meet the age requirements set out above, please do not
enter your Personal Information on this or any other Media Monkey LLC Website.
Users from California: Annually
California residents may request and obtain information that Media Monkey LLC
shared with other businesses for their own direct marketing use within the
prior calendar year (as defined by California’s “Shine the Light Law”). If
applicable, this information would include a list of the categories of Personal
Information that was shared and the names and addresses of all third parties
with which Media Monkey LLC has shared this information in the immediately
preceding calendar year. To obtain this information, please send an email
message to [email protected] with “California Shine the Light Privacy
Request” in the subject line as well as in the body of your message.
How might Media Monkey
LLC change this Privacy Notice?
As Media Monkey LLC expands
and improves its Websites, we may need to update this Privacy Notice.
This Privacy Notice may be modified from time to time without prior
notice. We encourage you to review this Privacy Notice on a regular basis for
any changes. Substantive changes will be identified at the top of the
How can you contact Media Monkey
If you have any comments
or questions about this Privacy Notice or to obtain information on the manner
in which we or our service providers treat your personal information, or if
there are other things we can do to maximize the value of this Website or App
to you, please email [email protected]